Question 1

How does ILUNNIE ensure the quality of its services?

Accepted Answer

ILUNNIE strives to provide high-quality outcomes that satisfy the requirements and expectations of its clients. Our team meticulously selects and assigns freelancers to projects, based on their skills, experience, and availability. We also facilitate both direct and indirect communication channels to guarantee effective project management. Direct communication allows clients to interact with freelancers directly, while indirect communication involves the company's project managers as intermediaries. ILUNNIE monitors the progress and quality of each project and provides feedback and support to both clients and freelancers.

Question 2

What is ILUNNIE's pricing model?

Accepted Answer

Our pricing model charges freelancers a 10-15% fee, not clients, keeping your costs low. Prices vary by service, so request a free quote for an accurate estimate.

Question 3

How do I request a specific service from ILUNNIE?

Accepted Answer

To request a specific service, you can ask for a quote or contact us via the email addresses listed on our website. If the service you need isn't listed, feel free to reach out to discuss your unique requirements.

Question 4

What is the process for getting a personalized team created for my business?

Accepted Answer

ILUNNIE offers a service where they create a personalized team of skilled freelancers for your business. The process involves analyzing your company's needs and goals, creating a customized team, getting your feedback and approval on the team and proposal, and handling the project from start to finish.

Question 5

Can ILUNNIE accommodate custom requests for services not listed on the website?

Accepted Answer

Yes, ILUNNIE can accommodate custom requests as each project is unique. In addition to the services listed on the website, you can ask for any other services, and our team will do their best to meet your expectations.

Question 6

How does ILUNNIE handle project management for its clients?

Accepted Answer

We offer both direct and indirect contact options. If you want to communicate with the freelancer directly, ILUNNIE will find the best match for your needs and send you their contact information. If you prefer ILUNNIE to handle the project management, they will find the best freelancer for your task, hire them, and send you the final result.

Question 7

How does ILUNNIE ensure the trustworthiness of its freelancers?

Accepted Answer

Our team carefully selects and matches freelancers to projects, and offers both direct and indirect contact options to ensure efficient project management. Additionally, we charge a tax from freelancers, not from clients, to ensure fair and trustworthy services. We employ a detailed recruitment process to select top-rated professionals for your project. However, if the service delivered is not of satisfactory quality, or don't fit for purpose, please contact our team via chat or email to resolve the issue.

Question 8

Freelancers may not deliver quality work as they lack long-term commitment and project knowledge. What is the benefit of hiring them?

Accepted Answer

A common misconception about freelancers is that they are only suitable for short-term projects. However, at ILUNNIE, we think that freelancers can also provide long-term value for your business. Freelancers can establish a lasting relationship with you, based on mutual trust and respect. They can also learn about your project and deliver high-quality work, just like a full-time employee would. Moreover, hiring a freelancer has many advantages over hiring a full-time employee. For instance, you can save money on taxes, office space, equipment, and other expenses. You can also have more flexibility and control over the project scope, timeline, and budget. Additionally, you can access a wider pool of talent and expertise from different locations and backgrounds. Also, by using our services, you can focus on your core business while we take care of the rest. We aim to provide efficient and high-quality solutions to meet your needs and expectations.

Question 9

I would have more confidence in a full-time employee than in a freelancer. What are the benefits of hiring a freelancer?

Accepted Answer

We understand your concern about trust and confidentiality. That's why we recommend that you hire a lawyer or a freelance legal professional to create a non-disclosure agreement (NDA) that the freelancer must sign before starting the project. This way, you can protect your intellectual property and sensitive information from unauthorized use or disclosure. You can also set your own terms and conditions for the project and enforce them legally if necessary.

Question 10

What if I don't like the chosen freelancer's qualifications?

Accepted Answer

ILUNNIE offers two types of services:

1. Direct contact: If you want to communicate with the freelancer directly, we will find the best match for your needs and send you their contact information.
2. Indirect contact: If you prefer to let us handle the project management, we will find the best freelancer for your task, hire them, and send you the final result.

You can choose whichever option suits you better. In any case, we will always ask for your approval first, so we can change freelancers if you are not satisfied.

Question 11

What is ILUNNIE's refund policy?

Accepted Answer

ILUNNIE’s 24-hour flexible refund policy allows you to make changes to your project requirements or request a full refund within 24 hours of payment confirmation, without incurring any fees, if the purchase was made one week or more before the established deadline.

Question 12

Does ILUNNIE offer exchanges for its services?

Accepted Answer

ILUNNIE does not offer exchanges. If you are dissatisfied with the delivered service, you may request a return. The case will be reviewed, and if necessary, ILUNNIE may provide the service again for free.

Question 13

How can I get a refund within 24 hours?

Accepted Answer

To get a refund within 24 hours, just reach out to our team via chat or email with your purchase details and reason for the refund. We're here to assist you!

Question 14

Why would I hire ILUNNIE instead of finding a freelancer myself?

Accepted Answer

At ILUNNIE, we have the experience and the network to provide you with the most suitable freelancer for your project. In addition, since we charge a 10-15% fee from freelancers and not from clients, you will get the same value for your money but with much less hassle, saving you time and effort, as we handle the screening and selection process for you.

Question 15

How will I receive the delivered service?

Accepted Answer

The delivered service will be provided online and will be available to you on the due date of each project.

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