Customer Support

After successfully completing your purchase, you’ll have access to a Short-Form Professional Services Agreement through a link on your Thank You page and on the confirmation email you’ll receive, all files and requirements should be respectively uploaded and described in this form. From the confirmation of your payment ILUNNIE reserves the right to receive the signed Short-Form Professional Services Agreement and assign your project a freelancer within 24 hours.
*For urgent matters please contact our team through our chat.

ILUNNIE’S 24-hour flexible refund policy gives you the freedom to make changes on your project requirements or request a full refund upon canceling your purchase within 24 hours of payment confirmation, without being charged any fees if you made your purchase one week or more before the established deadline. 
At ILUNNIE we compromise to select a top-rated professional you’re your project through a very detailed recruitment process but if for some reason the service delivered is not of satisfactory quality, fit for purpose, or do not match the description on the Short-Form Professional Services Agreement please get in contact with our team through our chat or email so we can properly come up with the appropriate solution.

Please note that each quantity means a working hour… 
e.g. For a project that takes 5 hours to be completed you’ll need to select 5 in the quantity field.
For long term projects or if you need help deciding how many hours are needed, please get in touch with our team through our chat to get your project evaluated and receive a quote within 24 hours.